Hach Flow - Software, Flo-Ware Frequently Asked Questions

Q: What is the key selling feature Flo-Ware™has to offer?
A: There are many. However, the single biggest advantage is the modularity of the program

Q: What does this mean to me as a user?
A: Basically, you have one software package that can manage many different types of instruments. Flo-Ware™and our embedded electronic systems are designed around leverage. These universal systems allow you to leverage knowledge and finances across a wide range of products and services. Advantages to this are as follows:

Low learning curve: If you already use Flo-Ware, any additional compliant instruments you may purchase will be simple to operate
Low cost of ownership: With one program, you leverage this asset across any compliant instruments
Integrated data: Rainfall can be integrated within flow reports for example.

Q: Does Flo-Ware™use a database management system?
A: Absolutely NOT. Flo-Ware™utilizes a file based system for data management.

Q: Many other companies' software use databases. Why not Flo-Ware?
A: Using a database is a shortcut in getting to the marketplace. However, the user ends up disadvantaged. While databases are excellent for transactional systems (i.e., manhole inspections, internal CCTV inspections, etc.), they are not good at all for instrumentation that gathers data on a regular basis (i.e., flow meters, rain gauges, etc.) Databases are not portable, making them difficult to use in the field or share with a colleague. Flo-Ware™overcomes all of these problems by utilizing a single file based system for each data file used.

Q: Can I import other vendor's data into Flo-Ware?
A: Yes. You can copy from a spreadsheet for example and paste the data into Flo-Ware.

Q: Why do I have to register this software?
A: The only reason we require registration is so that we can support you better. Knowing who has the software helps us keep you up-to-date with the latest revisions and enhancements. Your license is a site license. This means that you may purchase one copy of the program and utilize it on as many computers at the same site as you like.

Q: I noticed that the software changes several times per year on average. Why is this and do I have to pay for the upgrades?
A: All upgrades are free. Flo-Ware™is a dynamic, ever evolving product that changes based on user input. We compile feature requests and try to implement things that follow the program's design while addressing most of the users.