Sales / Support Group
We recognize that timely support is important to you. We have attempted to provide as many manuals and other support documents on our website as possible. Please follow the links to the left to find the information you need.
If you have any specific questions about our products or services, please feel free to contact our Customer Service Department:
By Phone:
800.368.2723 (Toll Free US and Canada)
970.622.7120 (outside US and Canada)
800.635.1230 (24/7 Technical Support)
By Fax:
970.619.5150
By E-mail:
Sales - hachflowsales@hach.com
Tech Support - hachflowservice@hach.com
You may also complete an on-line contact form
Please note that telephone support is available Monday through Friday between 6:30 AM to 4:30 PM MTN
Factory/Field Support
Our responsiveness doesn't end with the development of equipment or with the sale. Hach Flow Meters (Marsh-McBirney and Hach Sigma) are supported by both in-house and field service technicians, allowing for quick response to customer needs. We provide need assessments and start-up assistance, plus warranty and non-warranty repairs at either your location or our factory. There is constant involvement of engineers, technicians and support personnel to ensure that our customers have access to the latest in flow measurement technology, from the simplest to the most difficult applications. Help from our knowledgeable Hach Flow Customer Support Center is just a phone call away.
*Sampler Support please contact 800.227.4224.
